Help
Here are some Frequently Asked Questions (FAQs) about technical issues. If you don't find the answers you need online, please use our Customer Help Center form to send us a message.
Technical Issues
- Who do I contact if I am having problems with wcnc.com?
- How do I make wcnc.com my Start Page?
- I have a new e-mail address, so how do I update my account?
- I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
- I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
- Do you provide streaming video on your site?
- How do I watch streaming video online?
- Why do some of the Web camera or radar images seem out of date on wcnc.com?
1. Who do I contact if
I am having problems with wcnc.com?
Please complete our online Help Center Feedback Form (http://www.wcnc.com/registration/cs_form.html).
Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.
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2. How do I make wcnc.com my
Start Page?
Use the "Make Me Your Homepage" link in the left-hand
column on the home page of wcnc.com.
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3. I have a new e-mail address,
so how do I update my account?
If you only need to change your e-mail address, please send us a note by contacting a Customer Service representative through the form at this link: http://www.wcnc.com/registration/cs_form.html
To change your other account information please go to http://www.wcnc.com/sharedcontent/registration/membercenter.jsp, then select Modify My Account in the box on the right side of the registration page.
From there, you will be presented with your account
listing and have the ability to update your account information.
Once you submit your changes, your new information will be saved
immediately.
Once you change your e-mail address, please note that you
will be required to log-in using your new e-mail address when
accessing your account or subscribing to services.
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4. I subscribe to America
Online. My web browser doesn't seem to show some parts of
your site. What's the best way to view your Web site?
The best solution is to download the latest version of AOL's
software by going to keyword:
upgrade in your AOL software. The upgrade is free and versions are available for
Windows and Macintosh. The latest version should make your
entire Internet surfing sessions more enjoyable due to new
features and upgrades in AOL's software. Also note that AOL
"caches", or copies, our site into its main computers
as a way to speed the viewing time of pages for its members,
so you may not necessarily be viewing the most current news
on our site.
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5. I'm having trouble reading
your site. Graphics don't seem to work like they should. And the type doesn't
display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But
some browser programs have significant differences. There are even big variations
in versions of popular programs. This site is optimized for Internet Explorer
5.0 or higher, Netscape 6.0 or higher and Mozilla 1 and higher. You can view
most of our site with earlier versions of these and other browsers, but we recommend
upgrading your browser to latest version of one of these. All upgrades are available
free of charge from Microsoft,
Netscape and Mozilla.
Just follow the directions you find on their sites.
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6. Do you provide streaming video on your
site?
At wcnc.com, we deliver video content and specific video news stories from
WCNC newscasts. To find streaming video clips, look for a video link and
the description of the video clip alongside related articles. You can also visit our Online Video page. For your convenience,
we segment full newscast videos into shorter segments for easier and faster
downloads.
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7. How do I watch streaming video online?
Video is available in the RealPlayer format, usually in high and low bandwidth versions.
Viewing the clips requires RealOne Player, a program provided by RealNetworks and available
in a basic free version or an advanced premium version for
purchase.
To access the free version, please go to http://www.real.com/realoneplayer.html.
Click on the text link at the bottom right of the screen that says, "Download the Free RealOne Player." From there, you can fill out the
download form and follow the directions.
To purchase the RealOnePlayer Plus version, go to http://www.real.com/realoneplayer.html.
You should see the RealOnePlayer Plus information on the left side of the page. Follow the directions
on the screen.
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8. Why do some of the Web camera or radar images
seem out of date on wcnc.com?
Our Web site's radar and camera images are continuously updated
minute-by-minute. Sometimes browsers "cache" the
site for faster downloads, resulting in some users receiving
an older copy of our site or a page. We suggest clicking on
the "refresh" button to display the most recent
version of our site. If the "refresh" button does
not work, go to your browser tool bar and pull down the "Tools"
menu and go to "Internet Options". Then, on the
"General" page, under "Temporary Internet files"
click "Delete Files." This should allow you to see
the most up-to-date version of our Web site. If you continue
to have problems, please contact our help center.
If you need further technical assistance, please contact us by completing the online Help Center Feedback Form (http://www.wcnc.com/registration/cs_form.html). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.
