Comfortable checkpoint added to Charlotte Douglas

Comfortable checkpoint added to Charlotte Douglas

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by TONY BURBECK / NBC Charlotte

Bio | Email | Follow: @TonyWCNC

WCNC.com

Posted on October 18, 2013 at 6:32 PM

Updated Friday, Oct 18 at 11:02 PM

CHARLOTTE, N.C. -- Comfy seats, murals and music.

Those three words don’t typically coincide with going through a TSA security checkpoint.

Now, Charlotte Douglas International Airport is trying to change that at one gate to make the TSA checkpoint experience more customer friendly and aesthetically pleasing.

Waiting in line typically doesn’t generate warm feelings for travelers.

"It's a little stressful, that's for sure,” traveler Jamie Shafer said.

"Because you feel like you're going to get in trouble,” traveler Allison Eremita said.

The experience comes with instructions. You can have this, you can't have that. Remove this, inspect that. All, of course, meant for airline and passenger safety.

"It does not seem service oriented,” Eremita said.

Charlotte Douglas is trying to change that at checkpoint E.

Friday, SecurityPoint Media finished installing couches, chairs, monitors, murals and music. The company calls is the "checkpoint of the future."

SecurityPoint Media says checkpoints are where first and lasting impressions begin, but the focus has always been on security alone, with little attention paid to traveler or customer experience - and that makes security screening cold and anxiety filled.

Now, it's supposed to make you feel like you're in a hotel lobby.

"I love it, it's really nice,” Shafer said while looking at the new amenities.

It’s something busy travelers NBC Charlotte talked to say they probably won't have time to use.

"You don't have time to sit and watch the TV. You don't have time to relax. You still have to get through security,” Eremita said.

"I'm always running at the last minute, but for some people I think, you know, take a deep breath, enjoy the experience, get on your flight and relax,” said Shafer.

Similar new TSA checkpoints have also been installed at the Dallas-Fort Worth Airport.
 

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