Concord couple 'heartbroken' over Cruise disrupted by Sandy

Concord couple 'heartbroken' over Cruise disrupted by Sandy

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by BILL MCGINTY / NBC Charlotte

Bio | Email | Follow: @billwcnc

WCNC.com

Posted on October 31, 2012 at 3:38 PM

Updated Friday, Oct 25 at 4:18 PM

CHARLOTTE, N.C. -- It was supposed to be a 5-year anniversary celebration onboard the Disney’s “Dream.”   But instead of seeing Snow White, a Concord couple saw white caps out every porthole.

“I’m going to feel great and it’s going to be wonderful, but it wasn’t, it was awful and horrible,” said Christine Weinstein of her Disney Cruise. 

Christine and her husband Patrick Weinstein say the dream quickly became a nightmare as they and other Disney passengers on the “Fantasy” found themselves in rough tropical seas living a terrifying reality.

“Oh my gosh, I have never been so scared and so sick,” added Christine.

The constant rocking made them feel dopy, sleepy and flat out unhappy as they tried to tough out their magical $2,400 three-night vacation cruise which was supposed to take them to Nassau in the Bahamas. 

“Two hours after we got out of port, they closed the two upper decks and most of the outdoor amenities,” said Patrick.

The Weinstein’s say that Disney won’t refund their cruise fare and only offered them 25 percent off of a future cruise, which they say is just plain goofy. Other cruise lines delayed or cancelled trips, and the Weinstein’s are wondering why Disney didn’t do the same thing given Hurricane Sandy’s projected path.

“We even have a message on our machine saying everything is a go as planned. I trusted these people,” she added.

Last Thursday, the day the Dream left Port Canaveral, Florida and Meteorologist Brad Panovich said the Hurricane force winds were expanding outward from the center.

On Friday morning, the day the Dream and the Weinstein’s were trying to pull into the Bahamas, NBC Charlotte’s Larry Sprinkle showed said the storm was moving over the islands.

NBC Charlotte contacted Disney Cruise lines and asked them why they decided to go given the forecast and why no refund on this cruise? Disney Media Relations sent NBC Charlotte a statement saying, “Just so you are aware, it is not uncommon in the cruise industry for a ship to miss a port of call due to inclement weather. Because the guests on the October 25 three-night Disney Dream missed both ports of call, we are offering a good will gesture of a 25% discount on a future cruise.”

To that, Christine Weinstein said, “I’m heartbroken.  There is no magic.”

Disney has also offered the Weinstein’s 25 percent off a three-night stay at a Disney resort if they choose not to accept the offer on the future cruise.  The Weinstein’s say Disney did refund all the prepaid shore excursions for the Dream cruise.

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