[UPDATE: AT&T sent a tweet Wednesday night, saying the nationwide issue has been resolved.]
CHARLOTTE, N.C. -- Charlotte Fire says 911 operators are unable to receive calls from AT&T cell phone users Wednesday night.
According to Conover Fire, AT&T is experiencing a widespread outage that is affecting 911 calls.
Charlotte Fire says in the case of an emergency, call 704-336-2441 when 911 doesn't work.
The 9-1-1 issue is widespread & is affecting other providers as well. If you receive a busy signal, Pls call our admin line: 704-336-2441 https://t.co/pwsESdfZIr— Charlotte Fire Comms (@CFD_Alarm) March 9, 2017
Charlotte-Mecklenburg Emergency Management also recommends AT&T users to call 704-336-2343 for all emergency services.
Due to technical issues with @ATT and other providers for 911, in Charlotte-Mecklenburg please call 704-336-2343 for all emergency services!— CharMeckEmergencyMgt (@CharMeckEM) March 9, 2017
AT&T tweeted Wednesday night acknowledging the issue. The phone company tweeted again at 10:30 p.m. ET, saying the issue has been resolved.
Issue has been resolved that affected some calls to 911 from wireless customers. We apologize to those who were affected.— AT&T (@ATT) March 9, 2017
Copyright 2017 WCNC