Mom: Daughter denied wheelchair at airport

The Charlotte Douglas International Airport is taking a closer look at their policies after a local mom claims her sick daughter was denied a wheelchair.

CHARLOTTE, N.C. -- To some, flying can be a very stressful experience.

For Danielle Kinney and her daughter, their recent traveling experience was a nightmare.

"She's crying and her face is red," Danielle said. "She had been sick the whole day. She was getting worse.

As the wheels touched down during the flight to her final destination, things started to irk Danielle.

It was midnight, with her five-year-old daughter feeling so ill she couldn't walk. Danielle said the airline staff told her there were no extra wheelchairs available for her daughter.

"I remember it so clearly.  I was huffing and puffing," Danielle said. "I'm like with the sad mom face, 'Can I please have a wheelchair?' And within seconds I was shot down immediately."

"I would say it was like a slap in the face," she added.

Delta Airlines sent NBC Charlotte a following statement regarding Danielle's account of her travel experience:

Delta is in contact with the customer about the experience she described, which does not reflect our customer service expectations. We are taking her experience seriously and investigating the details.

Danielle hopes other moms with children will never have to go though this.

"I feel so passionate about this because I don't want anyone else going through this," she said. "It was awful."

© 2017 WCNC.COM


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