CHARLOTTE, N.C. -- The Better Business Bureau of the Carolinas released its end-of-the-year report outlining the businesses receiving the most complaints in 2012.
Overall, consumers have filed 13,142 complaints with the BBB thus far this year.
“This year, there are three businesses on the BBB’s 2012 Dirty Dozen list that are what we call ‘repeat offenders’ because they were on last year’s list, too,” said BBB President Tom Bartholomy. “One of these businesses has been on our list three times.
“When companies don’t respond to complaints, they usually don’t stay in business very long because consumers are doing their homework and checking businesses out,” Bartholomy added. “However, these three contractors have repeatedly changed their business names and are using aliases to make it difficult for consumers to find out about their complaint record.”
Topping the list for the second year in a row is Gastonia-based Home Appliance Repair. The BBB says consumers from seven counties paid $150 to $927 for work they say was not done properly. Michael David Henderson, the owner, has had 26 BBB complaints filed against him via 10 different company names since 2000.
Coming in at number two is Waterford Square Apartments. Nine residents filed complaints with the BBB, all of which went unanswered. Since 2001, the BBB says Waterford Square residents have filed a total of 36 complaints.
The second repeat offender, and number three on the 2012 BBB Dirty Dozen list, is The Handyman Company. Eight homeowners from six counties filed complaints against Chris Robinson and his Hickory-based business in 2012, the BBB says. Since 2006, the BBB says Robinson has more than 60 complaints. Robinson donned the 2011 Dirty Dozen list at number 4.
The last repeat offender on this year's list is Charlotte-based Appliance Repair. Owner Benny Hilliard Stafford had five unanswered complaints in 2012, putting him at number 7 on the list. The BBB says Stafford, using 18 business names, 18 telephone numbers and seven aliases, has had 56 complaints filed with the BBB. This is Stafford's third time on the Dirty Dozen list.
“The majority of businesses in our area work with the BBB to resolve consumer complaints,” said BBB President Tom Bartholomy. “Unfortunately though, there are businesses that don’t respond to complaints at all.”