ROCK HILL, SC -- In a slumping housing market, home ownership is the American dream for Albert Griffin and his growing family.
Griffin says they needed a bigger home because “we wanted a bit more space where they’d (the kids) be comfortable”.
The Griffins decided on a home in Walker’s Ridge, a Ryland Homes subdivision in Rock Hill. The price tag was over $339,000.
But then, something weird happened to the deal everyone had agreed on. The house was originally supposed to sit on lot 15 facing one direction, but the Griffins say a Rock Hill city inspector came along and changed that so the house would now face a different direction.
The Griffins didn’t want that, so they decided to back out. On May 25th, they terminated the deal and asked for their $4,936 dollars in earnest money back. Ryland Homes said no, they were keeping the money per the contract.
Griffin says “we just wanted out and even still, they refuse to give it up now.”
Ryland’s recent position in a Better Business Bureau complaint is that the Griffins knew they would lose the money if they backed out the same complaint noted that Ryland would now “build the home situated as the consumer desires”.
Still, the griffins say it took a long time to save that money and that their experience with Ryland was stressful and irritating and they just want out with their money back.
Griffin said “and that’s bad business, just plain bad business, we did nothing wrong.”
The Newschannel 36 Consumer I-Team called the President of the Charlotte Division for Ryland Homes Friday afternoon.
Jay Thrower told NewsChannel 36 that his company is “committed to doing the right thing” and “we value the good relationships with our customers”.
Thrower said the contracts are fair across the board for all parties involved. In this case, Thrower says he wants the Griffins to be happy with their choice of builder no matter who it is, so he is refunding the entire deposit for the Griffins.