911 operator's bosses punished over hangup scandal

A Houston 911 operator accused of hanging up on callers was in court on Monday.

HOUSTON – The fallout continued Monday after a Houston 911 operator was accused of hanging up on hundreds of callers. 

City officials announced that Crenshanda Williams' manager and supervisor have been put on probation for a year. The Harris County Emergency Center is also changing the way it monitors call takers with a high number of short calls. 

According to court documents, Crenshanda Williams may have hung up on as many as 825 people – all calling 911 to report an emergency.

Williams appeared in court Monday but didn't have much to say. She is charged with two counts of interfering with a 911 phone call. More charges could be added as this investigation continues.

Investigators have identified and interviewed two of her victims – one case involved a deadly armed robbery and the other a call about drag racing.

Court documents show that on one tape you can hear Williams say, “Aint' nobody got time for this. For real." Then she hangs up.

Prosecutor Claire Moreau says this whole thing came to light after an audit flagged Williams for having a large number of “short calls” – lasting 20 seconds or less.

“We were able to narrow down in all about 825 calls where somebody was actually calling 911 and not the none emergency line… that she hung up on that person and that they called back within five minutes,” Claire Moreau, prosecutor, said.

Williams faces up to two years behind bars if found guilty. 

Her next court date is Nov. 10. 


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