Terms of Service

If you check these resources and don't find answers to your questions, please submit your question, comment or problem to our Customer Care Center and we'll be sure to get back to you as soon as possible.

Topic Index

General Frequently Asked Questions
- Forgotten/Lost ID and Password
- Security of ID and Password
- Fees
- Registration
- What is a cookie?
- Why are cookies used?
- Checking whether your browser is accepting cookies
- Unsolicited E-Mail
- Acceptance of Press Releases
- Other General Comments/Questions

Programming
- How do I get a copy of programs that have aired on WCNC?
- Other General Comments/Questions

Community Affairs / Events Frequently Asked Questions
- How do I submit an event for the website calendar?
- How do I submit an event for the on-air community calendar?
- Where do I send a press release regarding my event?
- Do you offer tours of your studio?
- How do I request a talent appearance?
- How do I request a mascot appearance?
- Other General Comments/Questions

Member Center-Related Frequently Asked Questions
- I have a new e-mail address, and would like to update My Account?
- I forgot my password or I would like to change it?
- How can I change my account information?
- How do I unsubscribe or unsubscribe to a newsletter?
- How can I remove myself from your database?
- How do I unsubscribe or unsubscribe to receive MySpecialsDirect?

Advertising-Related Frequently Asked Questions
- Advertising on This Site
- Placing an Ad
- Advertising on WCNC-TV
- Finding your Classifieds ad online

TV Station-Related Frequently Asked Questions
- Is a story I saw on TV on the web site, too?
- Finding a particular story
- Other questions and comments

General Frequently Asked Questions

1. I've forgotten or lost my password. What do I do?

Please do not re-register. Get your password by logging-on to the following address and completing these few simple steps:
1. First, go to: http://www.wcnc.com/sharedcontent/registration/membercenter.jsp
2. Enter your e-mail address
3. Click on the Forgot My Password link.

We will immediately e-mail a new password to you. If you don't like the password we have e-mailed to you, you may then select the "Change My Password" link (located on the same sign-in page) to update your password to one that you prefer.

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2. Will another Web site be able to steal my password?

No outside parties, including other Web sites, have the ability to steal your password. It is safely stored behind a secure system that is inaccessible to outside parties.

If you should forget your password, we will e-mail a password to the current e-mail address listed within your registered account.

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3. Is there a fee to use this Web site?

No. WCNC.com is free of charge for all users from all locations. Certain optional products and services may have a fee attached, but use of the Web site is free.

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4. Why does WCNC.com require registration to access certain sections of the site?

Registration to our Web site and access to our Web site is free of charge for all users from all locations. Registration gives you access to all areas of the Web site. When you register on WCNC.com you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer.

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5. What is a cookie?

A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie - not information put in your cookie by other sites. The WCNC.com is one of many sites that use cookies. The cookie helps us determine, for example, whether you have a Classifieds ad placed with us.

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6. Why does WCNC.com use cookies?

Cookies help identify you and your access privileges on our site. When you sign on to WCNC.com we set a cookie that tells us who you are. Every time you go to a page on WCNC.com we look at this cookie to see if you are allowed to visit the link you just clicked, e.g., if you have purchased a Classifieds ad. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to WCNC.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the Sign Out link on our homepage, or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-register to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our privacy policy.

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7. How do I make sure my browser isn't rejecting cookies?

You can activate the cookie functionality of your computer by checking the cookie file on your hard disk. For Windows machines using Netscape, look for a "cookies.txt" file. Internet Explorer stores cookies in a folder called "Cookies". On the Macintosh, look in the System Folder under "Preferences"; in the Netscape Navigator folder, its called "MagicCookie".

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8. Will I receive unsolicited e-mail if I accept your cookies?

No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you chose whether to receive promotional e-mail from WCNC.com or from our advertisers. To check or update this choice, please click on Modify My Account.

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9. Can I send a press release via e-mail?

It's best to send all press releases by fax. You may send press releases by fax to 704-357-4975.

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10. What if I have other questions or comments about WCNC.com?

We welcome your feedback and would be happy to answer any questions about WCNC.com. Please feel free to contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

If you did not find the answer to all of your general questions, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

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Programming-Related Frequently Asked Questions

1. How do I get a copy of programs that have aired on WCNC?

If you are looking for a copy of a specific newscast or NBC program, you can find that information under our Video Requests page. Click here for link

2. For all other questions or concerns, please contact us at programming@wcnc.com or (704) 329-3670.

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Community Affairs / Events - Related Frequently Asked Questions

1. How do I submit an event for the Web site calendar?

To submit an event to our website community calendar simply follow these steps:
• Click on COMMUNITY EVENTS (on the left hand tool bar)
• Click on EVENT CALENDAR box
• Click on SUBMIT AN EVENT (that is underneath the calendar) and fill in your information
• Once you have submitted your event, our webmaster will review it.
• When your event has been approved, it will appear on the calendar.

2. How do I submit an event for the on-air community calendar? Please send your event information to the attention of Community Calendar via fax to 704-357-4997. Our community calendar airs Monday thru Friday between 5am and 6am. This is a daily calendar and airs only events happening that specific day. If you would like your information to be posted prior to event day, then please submit it to our Web site community calendar.

3. Where do I send a press release regarding my event? Please fax your press release directly to our news assignment desk at 704-357-4975. The Press Release must have detailed information which includes; date/time/location/contact person/contact phone number. We cannot promise or guarantee news coverage of any event because we do not know what will be happening that specific day. Someone will be in touch if they are in need of further information.

4. Do you offer tours of your studio? No, we no longer offer tours of the studio. However, our talent is available to visit various schools and organizations. To request talent appearances please fill out the request form.

5. How do I request a talent appearance? To request a WCNC personality to speak at your event, please fill out the Talent Request Form. Filling out this form does not guarantee an appearance. Each request will be assessed and you will be contacted if we have someone available that fits your needs. Click here for the talent request form

6. How do I request a mascot appearance?

To request our mascot, Rainbow, please fill out the Mascot Request Form. Filling out this form does not guarantee an appearance. You will be contacted if our mascot is available for your event. Click here for the Rainbow request form

7. Questions/Concerns

For all other questions or concerns, please contact us at communityaffairs@wcnc.com or (704) 329-3670.

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Member Center-Related Frequently Asked Questions

1. I have a new e-mail address, and would like to update My Account?

To change your email address, click on the MemberCenter link located at the top right hand corner of the web site. When prompted, enter your email address and current password and click on the "Go" button to sign-in. You will be taken to the MemberCenter homepage. The first section is called "My Account". Click on the "Change Email Address" link and follow the instructions. Your new email address will be automatically updated in our system.

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2. I forgot my password or I would like to change it?

To change your password, click on the MemberCenter link located at the top right hand corner of the web site. When prompted, enter your email address and current password and click on the "Go" button. You will be taken to the MemberCenter homepage. The first section is called "My Account". Click on the "Change Password" link and follow the instructions. Please note that your new password must be 6 characters long. If you have forgotten your password, click on the MemberCenter link located at the top right hand corner of the web site. Click on the "Forgot Password" link. You will be prompted to enter your email address. Please enter the email address you used to register on our site. Click "Submit", and a new password will be sent to that email address. To change the automatically generated email, follow the instructions listed above.

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3. How can I change my account information?

To change your account information (name, address, phone number, etc.,) click on the MemberCenter link located at the top right hand corner of the web site. When prompted, enter your email address and password and click on the "Go" button. You will be taken to the MemberCenter homepage. The first section is called "My Account". Click on the "Update Account Information" link. From there you will be presented your account listing, please make any necessary changes to this page and submit. Your new information will be saved in your account information.

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4. How do I unsubscribe or unsubscribe to a newsletter?

You must be a registered user to subscribe or unsubscribe to newsletters using MemberCenter. To sign-in, click on the MemberCenter link located at the top right hand corner of the web site. When prompted, enter your email address and password and click on the "Go" button. You will be taken to the MemberCenter homepage. The second section is called "E-mail Options". Click on the "Newsletter Subscriptions" link. From there you will be presented with the newsletter subscription form. The newsletters you are currently subscribed to will have checkmarks next to them. Simply uncheck the box of the newsletters you wish to unsubscribe to, or check those newsletters you would wish to receive. Next, click on "Sign Up", and your new subscriptions will begin or be cancelled.

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5. How can I remove myself from your database?

When you register on WCNC.com you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a web site that is more useful and informative for you, our customer. WCNC.com is committed to respecting the privacy rights of visitors to our web site. To completely delete your account, please sign into MemberCenter, by clicking on the MemberCenter link located at the top right hand corner of the web site. When prompted, enter your email address and password and click on the "Go" button. You will be taken to the MemberCenter homepage. Under the "Help Center" section, you will see a link called "Delete my Account." Click on this link. Next, click on the link "Delete my Account." Please be aware that by deleting your profile, you will remove all information about your from our database. If you return to our Web site or wish to subscribe to a newsletter, you will be asked to register again.

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6. How do I unsubscribe or unsubscribe to receive MySpecialsDirect?

You must be a registered user to subscribe or unsubscribe to newsletters using MemberCenter. To sign-in, click on the MemberCenter link located at the top right hand corner of the web site. When prompted, enter your email address and password and click on the "Go" button. You will be taken to the MemberCenter homepage. The second section is called "E-mail Options". Click on the "Contact Options" link. Uncheck the box next to the statement; Please send me special offers and discounts from MySpecialsDirect. Click the 'Submit Contact Options" and your changes will be automatically updated.

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Content-Related Frequently Asked Questions

1. What type of content can I find in WCNC.com that I won't find on WCNC?

WCNC.com's team of reporters and editors deliver breaking local news throughout the day. Breaking national and international stories are also constantly updated on the site. In addition to containing the most relevant news stories from the newspaper, WCNC.com has content created or edited specifically for the Internet. The site also incorporates video and audio clips, and interactive tools such as forums, polls, archives, and Classifieds.

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2. What content from WCNC is not available on WCNC.com?

Some content from the television broadcasts is not available on WCNC.com. Those items include completely encoded newscasts and some video only intended for television use like national entertainment reports and some sports highlights.

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3. How can I find the stories I want on WCNC.com?

WCNC.com is updated throughout the day and night with new and breaking news stories. For stories not published today, you should use WCNC.com's search engine for access to a week's worth of articles.

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4. May I re-post a WCNC.com article on my Web site?

The content of this site (anything appearing on WCNC.com) is intended for the personal use of users of the WCNC.com only. While you may interact with or download a single copy of any portion of the Content for your personal, non-commercial entertainment, information or use, you may not reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the content in any way or for any other purpose. Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed to dschulman@WCNC.com.

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5. When is this Site updated?

Our Web site is updated constantly throughout the day and night with breaking news.

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6. It looks like certain sections of WCNC.com have not been updated in a while. What's wrong?

Our Web site is updated constantly throughout the day and night with breaking news. The Web site is completely updated every night.

Sometimes browsers "cache" the site for faster download, resulting in some users seeing an old version of a page. Try hitting your "refresh" button on your browser. If this doesn't work, go to the top of your browser and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files."

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7. I often bookmark stories I find on WCNC.com but when I go back to the story a week later, I get a "file not found" error or a different story. What's wrong?

Stories can appear on our Web site for up to 7 days, depending on the importance of the story.

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8. What if I have other questions or comments about WCNC.com?

If you did not find the answer to all of your questions about site content, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

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Technology-Related Frequently Asked Questions

1. Whom do I contact is I am having problems with the Site?

Fill out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

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2. How do I make WCNC.com my Start Page?

Go to the "Make Me Your Homepage" button on the homepage of WCNC.com and follow the directions from there.

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3. I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?

The best solution is to download the latest version of AOL's software (Version 6.0 as we write this) by going to keyword: upgrade. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.

4. How do I watch streaming video online?

Video is available on our sites in both Windows Media and Real Player formats. For live feeds broadcasted online, we generally accommodate each of these formats. Enhanced online content that features a video clip requires the use of Windows Media Player. Windows Media Player is a program provided by Windows and is available for free.
To access the free version, please go to http://www.microsoft.com/windows/windowsmedia/players.aspx. These links should take you directly to the Windows Media Player download page. Look for the text link that says "Download Windows Media Player 9 Series" - when we checked last, it was at the top of the page under the headline "Get the Latest!" From there, you can fill out the download form and follow the directions.
Windows Media Player is also available for Mac users. Simply use the same link to access the Media Player site. In the middle of the page, near the top, you will see the headline "For Third Party Platforms" - click on the appropriate link and from there, you can fill out the download form and follow the directions.

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5. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?

We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Netscape Navigator 4.0 or higher and Internet Explorer 4.0 or higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to one of these two. All upgrades are available free of charge from Netscape and Microsoft. Just follow the directions you find on their sites.

If you did not find the answer to all of your technical questions, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

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Advertising-Related Frequently Asked Questions

1. Where can I find information about advertising on WCNC.com?

Our Online Media Kit contains descriptions of the many advertising options available on WCNC.com. The media kit also contains information about how to place Classifieds advertising on WCNC.com. This includes Homes, Jobs and Cars. If you have a question about Online Advertising or Classifieds, feel free to contact Wes Jackson, our Vice President of Sales, at wes.jackson@belointeractive.com for more information.

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2. How do I place an ad?

To advertise on this Web site, please see our Online Media Kit. For information about advertising on WCNC.com, call 1-704-329-3696.

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3. Where can I find out about advertising on WCNC?

You should call 1-704-329-3685.

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4. What if I purchased a Classifieds ad and can't find it online?

You should call 1-704-329-3696. Please have your ad number; billing phone number.

Jobs are updated daily. Ads in the Jobs, Apartments and Merchandise sections are updated daily. Homes and Cars sections are updated on Saturday. After you purchased a Classifieds ad, it will not appear until the next scheduled day for update.

If you did not find the answer to all of your questions about advertising, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

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Television Station-Related Frequently Asked Questions

1. I just saw a story on WCNC-TV, is it on the Web site too?

Not every TV story is available on the Web site (just as WCNC.com publishes stories that are not found on WCNC-TV). But both the TV station and Web site cover many stories. The Web site might feature the story through video, text, photos and/or audio.

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2. How do I find a particular story?

You can use our search engine to look up stories by topic or by author. Use the most specific keywords you can; other tips are available on our search page. Note that with the exception of special reports and select articles, most stories are available on the Web site for about a week after first publication.

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3. What if I have other questions or comments about the TV station?

We welcome your feedback and would be happy to answer any questions about WCNC-TV. Please feel free to contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

Your message may be forwarded to the reporter or editor most directly involved with your question, suggestion or problem; they will contact you if a follow-up is requested.

If you did not find the answer to all of your questions about the WCNC, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

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Registration-Related Frequently Asked Questions

1. Why does WCNC.com now require registration to access certain sections of the site?

When you complete WCNC.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products.

At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.

WCNC.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on.

For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.

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2. What is a cookie?

A "cookie" is a small piece of information that enables us to automatically recognize you as a registered visitor when you return to WCNC.com.

By seeing your cookie, we can instantly determine your preferences making your visit quick and easy.

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3. Why does WCNC.com use cookies?

A "cookie" enables us to automatically recognize you as a registered visitor when you return to WCNC.com. When you register with WCNC.com, we "set" a cookie that later informs us each time you visit us.

It's important that your cookies are functional, because without a cookie, we cannot recognize you and your preferences and will ask that you sign-in or re-register with us each time you visit an area of WCNC.com requiring registration.

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4. What happens if I have set my browser to reject cookies?

Cookies enable us to recognize you when you return to our Web site. If cookies are disabled, we will not be able to customize the site to meet your interests. Also, if you request a section or feature that requires registration, you will be asked to sign-in or re-register each time.

Without recognizing you through a cookie, your choices and preferences regarding our subscription services, interactive features, or email newsletter products won't be remembered. To learn how to "turn on" the cookies on your computer, check out our FAQs for a step-by-step explanation.

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5. I've forgotten or lost my password. What do I do?

Please do not re-register. Get your password by logging-on to the following address and completing these few simple steps:

1. First, go to: http://www.wcnc.com/sharedcontent/registration/membercenter.jsp
2. Enter your e-mail address
3. Click on the Forgot My Password link.
.
We will immediately e-mail a new password to you. If you don't like the password we have e-mailed to you, you may then select the Modify Password link (located on the same sign-in page) to update your password to one that you prefer.

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6. Will another Web site be able to steal my password?

No outside parties, including other web sites, have the ability to steal your password. It is safely stored behind a secure system that is inaccessible to outside parties.

If you should forget your password, we will only email a password to the current email address listed within your registered account.

If you choose to "save your password," another person using your computer may log onto our site using your subscriber information. We recommend saving your password only if your computer is in a secure location.

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7. Are you going to sell or share my personal information?

We share aggregated information about our visitors, -- such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on -- with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base making our site an attractive advertising option for advertisers.

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8. What are you doing with my registration information?

To access certain sections and features, WCNC.com asks that visitors complete a simple, one-time registration. The collected information helps us better understand you, our customer.

Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.

WCNC.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.

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9. What are you doing to protect my privacy?

WCNC.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information, and to protect your information, we have adopted a set of strict regulations and guidelines -- our privacy policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on - with our advertisers so that they can better target their advertising messages.

In addition, no outside parties have the ability to steal your information from our system. It is safely stored behind a secure system that is inaccessible to outside parties.

For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information.

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10. Will I receive unsolicited e-mail if I register on your site?

If you have opted to receive special offers and exclusive promotional material, will you be sent any customized information via email. If you would like to be included to receive email announcements about exclusive discounts and special offers from WCNC.com or our advertisers, please go to http://www.wcnc.com/sharedcontent/registration/membercenter.jsp and click on Email Options. If you're currently receiving special promotional email, and would like to discontinue that service, simply update your choice, by going to http://www.wcnc.com/sharedcontent/registration/membercenter.jsp and clicking on View My Account. You can cancel delivery at any time.

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11. How can I remove myself from your database?

To completely delete your profile registration, please enter the following address in your browser:
http://www.wcnc.com/sharedcontent/registration/membercenter.jsp

Next, enter your e-mail address and password to sign-in. You can then select Delete My Account to completely delete your profile information. Please be aware that by deleting your profile, you will remove all information about your from our database. If you return to our Web site or wish to subscribe to a newsletter, you will be asked to register again.

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12. What if children try to register on your site?

In order to be compliant with the Childrens' Online Privacy Protection Act (COPPA), WCNC.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.

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13. What happens if someone is not truthful in the registration process?

Your answers help us to tailor advertising and editorial content that will be of most interest to you. The information that you provide us on the registration form is our primary means of tailoring content. False or misleading information will result in a web site that is not as interesting to you.

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14. Why are you doing this when very few other news sites require registration?

Like many other Web publishers, we collect information from visitors in order to deliver targeted editorial or advertising content that would be of interest to you. By learning a little bit about you, we are able to offer you a more interesting and personally-relevant Web site experience. In addition, by better understanding our customer-base, we can make our site an attractive advertising option for advertisers.

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15. How does this change the way I use WCNC.com? What changes will I expect to see?

By learning a little bit more about you, we hope to be able to offer you a more interesting, and personally-relevant Web site experience. As we know more about you, our customer, we will strive to make the editorial content and advertising messages on WCNC.com more tailored to your interests and make your visits more enjoyable and informative. Plus, you'll gain access to our many new subscription services, interactive features, and new products that all require registration.

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16. Why is some information required on the registration form, and some information optional?

We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally-relevant to you, and tailored to your interests. And, we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.

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17. How are you going to use this information?

We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally- relevant Web site experience, we hope you will continue to find our Web site of value.

Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising.

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18. What if I move?

To change your address, please enter the following address in your browser: http://www.wcnc.com/sharedcontent/registration/membercenter.jsp. Then, enter your e-mail address and password to sign-in. Select View My Account to change the address on your profile. At the same time, you have the opportunity to sign up for any of our e- newsletters and other interactive products. Your new address will be saved in your account information.

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19. How can I change my account information?

To change your account information, please enter the following address in your browser:
http://www.wcnc.com/sharedcontent/registration/membercenter.jsp. Then, enter your e-mail address and password to sign-in. Select View My Account to change the information on your profile. At the same time, you have the opportunity to sign up for any of our e-newsletters and other interactive products.

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20. How do I unsubscribe to a newsletter or other products?

To change your account information, please enter the following address in your browser:
http://www.wcnc.com/sharedcontent/registration/membercenter.jsp. Then, enter your e-mail address and password to sign-in. Select View My Account to change the subscription information on your profile. At the same time, you have the opportunity to update your profile, or sign up for another of our newsletters or interactive products.

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21. How long are you going to be keeping this information?

WCNC.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.

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22. Will you be using my name or email address to solicit anyone else?

We will use your name or email address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, WCNC.com runs promotions where we invite you to tell your friends about WCNC.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.

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23. Will my email address or name appear anywhere on your site?

Not without your permission or unless it is part of a legitimate news story.

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24. How secure is this registration process? Will anyone be able to steal my email or contact information?

Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from "hacking" or other illegal activity. Your registration account is included in that protection. WCNC.com is a legally protected product of Belo Corporation and we will use all the measures at our disposal to protect our product and our customers.

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25. If you are customizing your content to me, does this mean that I don't get to see some of your site?

No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.

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26. What other information will you be tracking along with my cookie?

WCNC.com, like many other web publishers, tracks the activities of visitors to their sites. This activity is tracked for many reasons - such as monitoring ease of use of a site and tracking popularity of particular sections. WCNC.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make WCNC.com an attractive advertising medium for our advertisers.

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27. How do I get a question answered that is not in the FAQ's?

We have a Customer Care Center that is available to answer any questions you may have. By clicking on the link highlighted above, an email is generated to our Customer Care Center. They have access to all of our editorial staff as well as our corporate staff and are committed to answering your questions quickly and thoroughly.

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