CHARLOTTE, NC -- The Instant Tax Service on Remount Road in south Charlotte called police for help Friday afternoon as about 75 angry people demanded their tax refund money.

People said the Instant Tax Service promised them their refund checks would be available Friday, but only a few checks showed up and that infuriated the growing crowd.

Some of the people there said what checks were given out started bouncing when they tried to cash them.

The refund the store was supposed to hand out wasn t being given to customers.

Exactly, they have my money, said a frustrated Jenelle Burns.

The delayed checks glitch might be coming from the IRS, which recently installed new security procedures to curb tax fraud. The IRS released a statement about any problems (read below).

NewsChannel 36 called Instant Tax Service five times, but their line was always busy.

See below for a statement from the IRS:

The IRS has opened its filing season successfully this month, and refunds have started going out to many taxpayers. As with the start of any tax season, there are system validations that occur requiring some fine-tuning of our systems. As part of this, some taxpayers will receive refunds approximately one week later than initial projections they may have received, but these are still in line with historical refund delivery times. This delay only affects some early filers. Taxpayers whose returns were accepted by the IRS on or after Jan. 26 will not experience the delay and their tax returns will be processed under normal guidelines and time frames. The IRS reminds taxpayers that refund time frames provided by Where s My Refund and tax providers are projected time frames and are subject to revision. Many different factors can affect the timing of the refund after the IRS receives the return for processing. The IRS apologizes for any inconvenience caused by the revised refund dates.

When the IRS announced the opening of the 2012 filing season, it advised taxpayers who electronically file and select direct deposit that they could see their refunds in as few as 10 days and 90 percent of refunds are provided within 21 days. Some taxpayers are getting refunds much faster, but at this time taxpayers should expect refunds to be issued as indicated in the original IRS guidelines.

The one-week delay for some refunds relates to fine-tuning IRS systems to adjust for new safeguards put in place this tax season to provide stronger protection against refund fraud. The IRS is providing additional screening for fraud this year before issuing refunds, but the vast majority of taxpayers can still continue to expect to receive their refunds in a timely fashion.

The IRS will provide additional updates as they become available.

More information about the refund process is available at:,,id=251959,00.html

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