MATTHEWS, N.C. -- A Matthews family was forced out of their home by a fire on Monday morning that was started from smoking materials left in a potted plant on the front porch, according to the Mecklenburg County Fire Marshal.

The house on Windsor Chase Drive caught fire around midnight.

Firefighters had issues with fighting the fire because of low water pressure in the neighborhood, so fire crews had to use trucks to bring in more water. Authorities said they knew about the problem before they got there.

There was low pressure on the hydrant, said AssistantMatthews Fire Chief Jay Gurian.

We've already contacted [Charlotte-Mecklenburg Utilities] and the authorities to come down here and take a look at it, he continued.

Additional water was brought to the scene by Charlotte Fire Department and Mint Hill Fire Department.

The neighborhood's water is provided by a private system maintained by Carolina Water. NewsChannel 36 asked Charlotte-Mecklenburg Utilities spokesperson Cam Coley about the lack of water pressure in the hydrants.

He said the hydrants were installed by CMUD; however, they've not been hooked up to the county's water supply yet. That should happen within the next two months.

It means that they'll have fire hydrants that are in service and they'll be getting their
drinking water and other needs from us, explained Coley.

One neighbor said the fire was a wake up call, and they hope the hydrants are up and working soon.

I'm just concerned that they couldn't get the pressure running as quickly as you think and
they were basically using truck to run water down here, said neighbor Phil Prince.

Firefighters are still investigating what caused the fire.

No one was hurt.

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