DENVER, NC -- Life on the lake is good, when the boat is running, and last summer -- it didn't.
"It wouldn't start with the starter bolts broken," said Bill Gibson.
Gibson took his pontoon to Lakeshore Marina in Denver on the west side of Lake Norman to repair whatever was wrong in the engine, but as it turns out, they said it couldn't be fixed and suggested a new engine.
Total cost after taxes listed on the invoice -- $8,216.39.
But Bill says, even after repair, "When we went out the first time after getting the alternator belt, it was making so much noise that we were afraid to drive it anywhere, so we turned around and brought it back."
Darryl Gibson, who isn't related to Bill Gibson, and according to official paperwork, ran Lakeshore Marina last year, told NBC Charlotte the boat ran fine when it left his shop, and Darryl noted, he even gave Bill a warranty.
But still, Bill Gibson says, "We didn't get anything close to what we paid for."
Feeling like he sunk too much money into Lakeshore, Bill says he got tired of a non-working boat, so he took it somewhere else paying another $4,000 to get it up and running.
There he says he learned the Lakeshore motor wasn't new like the invoice says, it was a rebuild. And something else caught his eye, and ours. The state tax was listed at 8-percent, problem is, there is no 8-percent tax. In Denver, local and state taxes only add up to 6.75-percent.
We asked Bill, "Did they have a reason for that?"
He replied, "There was never any reason given as to why it was 8-percent."
This summer, Bill's boat runs fine and Lakeshore Marina, with its "F" rating from the Better Business Bureau, isn't Lakeshore Marina anymore.
The name is now The River Rat Marina, and when NBC Charlotte went in asking questions, two people there told me on two separate occasions that was the old company and that Lakeshore is long gone. But when NBC Charlotte checked the official paperwork on both Lakeshore and the River Rat, the same name showed up, Darryl Gibson.
Tom Bartholomy is President of the Better Business Bureau.
"We're seeing it more and more as companies generate numerous complaints and even lawsuits, they try to get away from it by changing their name and sometimes the address, but it does follow you."
Darryl Gibson wouldn't do an on camera interview, but he said the 8-percent sales tax, on all three invoices over six months, was a typo and he'd refund that money.
Then he made NBC Charlotte another offer, don't run the story about his business, and he'd refund the Gibson's the $4,000 they spent at the other marina to get their boat running, he also said he would stand by his warranty on the rebuilt motor he admits he sold them.
NBC Charlotte called the River Rat four times and left messages for Darryl last week to decline his offer of not running the story in exchange for him issuing a refund. So far, no response, so the ball is now in his court. We'll keep following this story and let you know what they decide to do.