If you want to report a problem pothole, first make sure you know whether the road is a city or state road.
Here's a list of major roads commonly mistaken for city roads that are actually state roads:
- Providence Road
- Morehead Street
- North and South Tryon Street
- Independence Boulevard
- Monroe Road
- Albemarle Road
- Wilkinson Boulevard
- Graham Street
- Sugar Creek Road
- Highway 51
- Highway 521
- Rea Road
- Freedom Drive
- South Boulevard beyond Woodlawn Road
- Route 4, which includes Eastway Drive, Wendover Road, Runnymede Road and Woodlawn Road.
Report a problem on a city road
If it is a city road, call 311 for help. City officials say you should see a repair in 24 hours.
Report a problem on a state road
The state says they'll only do a temporary fix because that's all they can do until the spring and warmer weather.
In Mecklenburg County, there are two different offices to report potholes. For the southern part of the county, call 704-596-5782. For the northern part, call 704-394-8321.
The statewide customer service number to report potholes is 1-877-368-4968.
You can also report the problem online at www.ncdot.gov/contact, then scroll down to reporting, and use the drop-down window to select the county where the pothole is located.
The link that comes up provides a "Contact Us" form to supply the location and that e-mail goes directly to the local county office that will fix the problem.