CHARLOTTE, N.C. -- Charlotte-Douglas is one of the busiest airports in the nation; it is also one of 23 airports with a “Category X (level 10)” designation.
The Transportation Security Administration gives that designation to those airports most at risk for terrorism.
"I'd be shocked. Every time I've been here traveling out, there has always been a lot of officers," said passenger Carol Long.
On Tuesday, the City Manager's office made public a memo from CMPD Chief Rodney Monroe which points out holes in airport security.
The Chief says that in comparison to other Category X airports, Charlotte is understaffed. Monroe also believes the camera system should be improved to better be able to detect suspicious activity throughout the airport.
The Chief says another much needed improvement is a dispatch system specifically for the airport.
New City Manager Ron Carlee has been reading the memo; he says that passengers shouldn't come to the conclusion that the airport is unsafe.
"The specific intent was not to attack the airport or to in any way suggest our airport is unsafe but to demonstrate we’re looking continuously about how were doing and how we can improve," said Carlee.
NBC Charlotte tried to contact Airport Director Jerry Orr to get his reaction to the memo, but we did not hear back from him.