CHARLOTTE, N.C. – Mecklenburg County officials released copies of the email sent to them after hackers froze dozens of county servers earlier this week.

The message, which was provided on paper by Mecklenburg County, included instructions on how to obtain Bitcoins, the digital currency the hackers demanded in order to release the files to County officials.

Editor's note: There are multiple misspellings and errors in the email. NBC Charlotte has chosen to leave those in the text as provided by Mecklenburg County officials.

All your files have been encrypted due to a security problemwith your PC. If you want to restore them, write us to the email support: [redacted] or [redacted] write this ID in the title of your message
In case of no answer in 24 hours write us to these e-mails support: [redacted] or [redacted]
You have to pay for decryption in Bitcoins. The price dependson how fast you write to us. After payment we will send you thedecryption tool that will decrypt all your files.
Free decryption as guarantee
Before paying you can send us up to 3 files for freedecryption. The total size of files must be less than 10Mb (nonarchives), and files should not contain valuable information.
(databases, backups, large excel sheets, etc.)
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. Youhave to register, click ‘Buy bitcoins’, and select the seller bypayment method and price.
Also you can find other places to buy Bitcoins and beginnersguide here:
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties maycause increased price (the add their fee to our) or you can becomea victim of a scam. {{IDENTIFIER}}
Your ID: [redacted]

Mecklenburg County Manager Dena Diorio announced Wednesday they would not pay the roughly $23,000 ransom demanded by the criminals. On Thursday, Diorio said the criminals attempted to gain access to Mecklenburg County servers again, but said they were unable to get in.

RELATED: Hackers attempt to hit Mecklenburg County computers again

Governor Roy Cooper praised Diorio's decision to refuse to pay the ransom while speaking in Charlotte Thursday.

"We can't fall prey to these scam artists and people who want to hold governments hostage," Cooper declared.

RELATED: Mecklenburg County will not pay $23,000 ransom to hackers

Diorio said the hackers were able to infiltrate the system after a worker inadvertently opened a fraudulent attachment through an email. She went on to say officials are confident they can fix the situation themselves without giving in to the hackers' demands.

"I am confident that our backup data is secure and we have the resources to fix this situation ourselves," Diorio said in a release. "It will take time, but with patience and hard work, all of our systems will be back up and running as soon as possible."