CHARLOTTE, N.C. — A Verizon Wireless outage in parts of Charlotte Wednesday has been resolved, a company spokesperson confirmed to WCNC NBC Charlotte Thursday.
The issue, which began around 11:15 a.m. Wednesday, effected voice, text, and data services for Verizon Wireless customers.
The epicenter of the issues were near Charlotte-Douglas International Airport, where a disrupted fiber line caused the service disruption, according to the Verizon Wireless spokesperson.
During the outage, airport officials suggested passengers used free wifi to connect to Internet services.
Verizon support also suggeted customers enabled "WiFi Calling via a secure WiFi source" to regain services via a local Internet connection.
Service was restored by 11 p.m., Verizon confirmed.
On Wednesday, Mecklenburg County emergency officials advised Verizon Wireless customers use other phones to call 911 in case of emergency because of an ongoing Verizon Wireless issue in the area.
"Verizon customers need to use alternative devices should an emergency arise where 911 needs to be contacted in Mecklenburg County until service is restored," a Medic spokesperson said. "Phone lines in and out of the 911 call center are not affected.
Verizon Wireless customers took to Twitter to complain, with Verizon's support team replying:
"I am so sorry to hear about the difficulties with your service. Verizon is currently experiencing a wireless network issue in your area. Our technicians are aware of this issue and are working to resolve it quickly. ^AR"
In the event of an emergency, calls to 911 placed over a wi-fi connection will display the customer's registered address, likely a home or business address, and not necessarily the caller's current location.
"Whenever possible, use your phone to call 911 in an emergency and give the 911 operator your location," Verizon suggests on its website.
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