RALEIGH, N.C. — North Carolina lawmakers are looking at ways to improve customer service at the Division of Motor Vehicles [DMV].
It includes the possibility of having the private sector handle some of the DMV's duties.
State House and Senate Republican leaders say they don't know yet whether fully privatizing the DMV would be a good idea. However, they say something has to change because what's in place now isn't working.
Appointments at DMV offices in the Triangle are booked up months in advance. Taking a chance on getting a walk-in spot can mean hours of waiting, too, missing work or school.
Some state lawmakers think privatization might be the answer.
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